Sun's Balance

Privacy Policy

Privacy Policy

Last updated: June 2026

Privacy Policy

Sun's Balance (“we”, “us”, or “our”) takes your privacy and data protection seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or contact us.

This Privacy Policy is aligned with the Swiss Federal Act on Data Protection (FADP / nFADP) and the EU General Data Protection Regulation (GDPR).

1. Data Controller

Sun's Balance

Contact: Shirley Sun

Email: sun@sunsbalance.ch

Address: Zürich · Zug · Switzerland

If you have any questions about this Privacy Policy or your data, please contact us at the email above.

2. What Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

  • Contact Information: name, email address, phone number
  • Booking Information: topics of interest, preferred times submitted via booking forms
  • Event Registration: events registered for, number of participants, payment information
  • Client Profile: client ID, purchase history, service records
  • Website Usage Data: IP address, browser type, pages visited, time of visit (via analytics tools)
  • Communication Records: content of communications via email, WhatsApp, WeChat, etc.

We only collect data that is necessary to provide our services to you.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Service Delivery: scheduling conversations, providing coaching, workshops, and events;
  • Event Management: processing registrations, payments, check-ins, and event communications;
  • Client Relationship Management: maintaining client profiles, service history, and follow-ups;
  • Website Operations & Improvement: analyzing website traffic to enhance user experience (data anonymized);
  • Communications & Marketing (only with your explicit consent): sending event updates, service news, etc.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance: processing your bookings, registrations, and service delivery (Art. 6 para. 1 lit. b GDPR / Art. 31 para. 2 lit. a nFADP);
  • Legitimate Interests: improving website operations, customer service, and business development (Art. 6 para. 1 lit. f GDPR);
  • Explicit Consent: sending marketing communications or processing sensitive data (Art. 6 para. 1 lit. a GDPR / Art. 30 nFADP).

You have the right to withdraw your consent at any time.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out above:

  • Customer contact information: 3 years after the last service (for follow-up purposes);
  • Event registrations: 5 years after the event (accounting and tax requirements);
  • Newsletter subscription: until you unsubscribe;
  • Website analytics data: 12 months (anonymized).

After the retention period expires, your data will be securely deleted or anonymized.

6. Data Sharing with Third Parties

We do not sell, rent, or unnecessarily share your personal data with third parties.

In the following limited cases, we may share your data with third parties:

  • Service providers: such as hosting providers, email services, and payment processors (Stripe / PayPal), who process data only on our instructions and under strict confidentiality obligations;
  • Legal requirements: when required by law, regulation, or court order;
  • Your explicit consent: when we have obtained your explicit consent.

We currently do not transfer your data outside Switzerland. Should this change in the future, we will ensure appropriate safeguards (e.g. standard contractual clauses) and inform you in advance.

7. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience.

  • Necessary cookies: for basic website functions (e.g. language preferences, session management) — no additional consent required;
  • Analytics cookies: collect anonymized usage data to help us improve the website. IP addresses are anonymized before processing;
  • Marketing cookies: used only with your explicit consent.

You can manage or disable cookies in your browser settings. Please note that disabling certain cookies may affect some website functions.

8. Your Data Protection Rights

Under the Swiss FADP and the GDPR, you have the following rights:

  • Right to information: to understand how we process your personal data;
  • Right of access: to obtain a copy of the personal data we hold about you;
  • Right to rectification: to have inaccurate or incomplete personal data corrected;
  • Right to erasure: to request deletion of your personal data under certain conditions (“right to be forgotten”);
  • Right to restriction: to request restriction of processing under certain conditions;
  • Right to data portability: to receive your data in a structured, commonly used, machine-readable format;
  • Right to object: to object to processing based on legitimate interests;
  • Right to withdraw consent: to withdraw consent you previously gave at any time.

To exercise any of these rights, please contact us at sun@sunsbalance.ch. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

Website: https://www.edoeb.admin.ch

9. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure, including:

  • HTTPS encryption: all data transfers are sent over encrypted connections;
  • Access restrictions: only authorized personnel can access personal data;
  • Regular reviews: continuous evaluation and improvement of data security measures.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The updated version will be published on this page with a new “Last updated” date. We will notify you of material changes via a website notice or email.

11. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or your personal data, please contact us at any time:

Sun's Balance

Email: sun@sunsbalance.ch

Address: Zürich · Zug · Switzerland